Since 2005, we have provided IT Support to local businesses in the Atlanta metro area.
Please note: Our in-person staff follows all public health guidelines and the latest guidance from the CDC regarding COVID-19.
IT Support Services Atlanta
Modern businesses rely heavily on technology to improve efficiency, better serve customers and meet annual financial goals.
Between networks, servers, data backups, workstations and mobile computing units, a lot of technology goes into the running of any business – small or big.
With such a heavy reliance on tech, businesses cannot afford network downtime, malfunctioning workstations and software that is not optimized.
Many companies assume such issues are part and parcel of using tech, but that is not the case.
The Atlanta IT support services we offer will provide your business with all the tech assistance that you need. Every business has unique needs and budgets.
We will work with you to create an IT support package that meets your every requirement.
We never want you to feel that a lack of tech support or network maintenance is the reason why your business is suffering.
Our IT support services will ensure that you do not even have to worry about the smooth running of your network, workstations and other tech.
Landon Technologies offers the following IT support services for Atlanta businesses of all sizes.
- Managed IT Services
The goal of our managed IT services is to automate the monitoring of your systems and security. Our team will have 24/7 access to the status of your network, servers and workstations.
If anything goes wrong, a tech support specialist will be on the case immediately.
Managed services also include complete network maintenance, IT consulting services, strategy assistance, documentation of IT inventory and a simplified billing scheme to make your life easier.
All our managed IT service clients receive priority support when it is needed.
- Server and Network Support
It is too common to see a business leave its servers, data and networks un-managed for weeks or months. These businesses assume that because everything is running, they made a good decision.
It only takes one incident to cause havoc for a business. Even a few days of downtime could mean a lot of lost revenue. With our server and network support services, your setup, maintenance, upgrades and security are handled by our experts.
We also provide 24/7 server and network monitoring services, along with assistance in establishing VPN and remote access where necessary. We can also assist you with Wi-Fi security to ensure your company’s network is not compromised.
- Desktop and User Support
Every minute an employee is spending time trying to troubleshoot a problem with their workstation is a minute of lost productivity. Leave the troubleshooting and problem resolution to the experts at Landon Technologies.
With desktop and user support, your team will always have access to our tech support experts. When there is an issue, your employees can contact us over the phone or via chat to get assistance. An expert will walk your employee through the procedure for resolving the issue.
Do not leave the maintenance, upgrading and security of your company’s IT setup to chance. With Landon Technologies’ IT support services, you will always have a helping hand when it is needed.
How Much Does IT Support Cost a Small Business?
One of the biggest challenges a small business owner faces is deciding whether they should use managed services, hire an in-house IT person or outsource their IT support. Atlanta small business owners are no different.
Landon Technologies knows how hard it is to be faced with such a decision. To make the decision making process easier for you, let’s take a look at the available IT support choices and the costs involved with each one.
In-House IT Support
The national median income for an in-house IT tech currently ranges from about $40k to $60K per year. The more experienced techs are at the higher end of the scale and in addition to salary, include bonuses, and profit-sharing, but not health insurance.
Adding costs like vacation time, sick pay, and payroll tax are estimated at about $13K. Combine that with salary and at the lower end of the scale, you’re paying at least $53K annually for an in-house employee.
Outsourced IT Support
This option may seem excessive due to the hourly rate charged by companies, but can actually be very cost-effective because of the expertise being acquired, the experience techs offer and the backup provided by their support team.
Prices vary widely and depend on the number of servers and desktops at your organization, but usually purchasing blocks of time in advance saves you money. For the average small business, estimates are from $1K to $2,500K per month, much lower than hiring an in-house tech.
Managed Services IT Support
For a flat fee, business owners can have proactive monitoring and maintenance. There are a number of determining factors that affect price, but a la carte services can be as little as $2-$15 a month. Round the clock protection ranges from about $500-$2K.
2 Reasons You Should Value IT Support for Your Small or Medium-Sized Business
Small businesses often do not have the tech support that larger businesses do, making them more vulnerable to threats. To combat this, you can manage IT services and work with professionals that can help your business thrive.
The costs of outsourcing SMB IT support in Atlanta are often misunderstood, with many believing the prices are too high when in fact, they are much lower than the costs of giving IT duties to employees or building your own in-house tech team, which could take a significant amount of time and money.
Keep Information Secure
As a business, you hold onto a lot of information regarding your customers and other areas of your company. Smaller companies often believe that they are less likely to be targeted by hackers and cyber threats due to their size, but the exact opposite is true.
Due to the limited network and cyber security of small and medium-sized businesses, they are more likely to be targeted by outside threats.
Productivity can significantly increase when your small business has a dedicated and reliable tech support team. SMB IT support for Atlanta companies frees up time so that you can focus on other aspects of the business instead of dealing with IT issues.
When you spend less time trying to handle IT challenges, there is less of a chance another area of your business will suffer. Working with a knowledgeable IT support team allows you to focus on what you do best.
Our highly trained tech teams can keep any information stored on your servers secure while increasing the time you have to improve other aspects of your business.
Small Business IT Services Atlanta
At Landon Technologies, we treat your success as our success. When you are a client, you are one of us. It is the reason why we offer the most competitively priced and thorough small business IT services in Atlanta.
Whether your small business is involved in the finance, law, consulting, retail, healthcare or manufacturing industry, we will help create a technology management strategy that supports your needs.
The way small businesses leverage technology has changed immensely in the past decade. The type of network support offered in the early 2000s is no longer relevant. The “call us when it breaks” approach is outdated and results in too much lost revenue.
Landon Technologies believes in a proactive approach to IT support. Here is an overview of the small business IT services we offer in Atlanta.
The biggest issue a small business faces in requesting IT services is the cost. While larger companies can afford to have full time IT staff, it is not within range for many smaller companies.
Our remote monitoring services help bridge the gap. While it is not identical to having a dedicated professional on-site, our remote technicians are able to monitor your network, servers and workstations 24/7/365.
Whether it is 2pm or 2am, a network issue is immediately resolved when it flags up on the screen. A technician gets to work, ensuring the disruption is minimal. Some problems are identified before you will experience any symptoms.
IT Infrastructure Planning
An often ignored aspect of small business IT services involves planning for the future. A small business must be proactive in how they upgrade software and hardware.
Landon Technologies can help you with that transition. When you first request our service, we complete an on-site assessment of your infrastructure. We set up remote monitoring, but we can also advise you on components, major hardware and software we deem outdated.
Our team will setup a timeline that we believe is within your budget for replacing various parts of your infrastructure. It will ensure your operation remains efficient, while taking advantage of new tech that may boost your output.
Small businesses are no less vulnerable to hacks or other cyber threats. In fact, small businesses often have a tougher time recovering from such attacks, as they were not prepared.
Our team will conduct a full assessment of your systems to determine any vulnerabilities. We can install and manage security protocols and virus solutions for your network, servers, data backups and workstations.
Backup and Disaster Recovery Solutions
Do not let your business become another data backup statistic. Too many businesses, especially smaller ones, run the risk of losing everything because their data is not backed up.
If the majority of your operations are digital, it means a lot of your vital business data is on computer hard drives and physical servers. The data is a lot more vulnerable than you imagine.
A cyberattack, hard drive failure, fire or natural disaster could have a devastating impact on your business – if your data is not backed up.
Landon Technologies is committed to helping small businesses in Atlanta, GA with their IT support needs. Contact us for a full consultation on how we can help your business thrive.
4920 Atlanta Hwy #460
Alpharetta, GA 30004
Local: (404) 551-5411
Toll Free: (888) 596-3998
Hours: Mon-Fri 8am-6pm
Closed: Weekends and Public Holidays