Technology Support Services and Solutions

Since 2005, we have provided efficient, knowledgeable, local IT Support Jacksonville Services to northeast Florida’s most respected organizations. Here are a few examples of how we can help you:

List of IT Support Jacksonville service offerings.

Please note: We are following all public health guidelines and the latest guidance from the CDC regarding COVID-19.

Following are more details about the IT Support Jacksonville services We Offer:

Onsite and Remote Support

One of the major reasons why we are able to keep costs down for our customers is because we skillfully combine onsite and remote support to ensure a well-rounded and affordable service. Some of our customers may want an onsite support representative present more often, while others are content with remote support. As a default, we begin most relationships with onsite support but transition to remote support and limit onsite responses to occasions where a major issue needs resolving.

  • Computer and Server Setup

Every step of setting up the computer and servers at a company can be handled by our technicians. Say your company has received a new shipment of computers and related electronics, and now you need them set up. Our technicians will complete the installation of operating systems, specific software and security protocols to ensure the systems run without an issue.

  • Systems Backup and Recovery

Companies are always taking a risk when they leave their data unprotected. Whether your firm’s data is located on hard drives, company servers, workstations, laptops or desktop computers, this data must be protected and backed up.

Our team can help you set up a proper systems backup and recovery protocol. We help firms pick the best data backup option and we also setup a recovery protocol for instantly gaining access to data in case something happens to the main source.

  • Natural Disaster Planning

We can never be too prepared for a natural disaster. Our company has seen so many businesses go under because they were not prepared for what a natural disaster could do to their network, servers and IT setup. Our team will sit down with the relevant individuals at your company and come up with a plan for handling natural disasters that could negatively impact your company.

  • Network Installation and Maintenance

Whether you are running a physical business, or you are doing business online, you will need a reliable and stable network to be the backbone of your firm’s operations. Our IT support Jacksonville, FL team are experts when it comes to installing and maintaining networks.

We ensure that your network is setup properly, so that it runs smoothly and is easy to tweak or upgrade when necessary. And with our 24/7/365 monitoring services, your network is always being watched by our remote support professionals.

Onsite and Remote Support

Businesses and organizations prefer to use our IT support Jacksonville services because of our affordability and value. When we offer IT services to your company, we always present proposals that we believe you will find amenable from both a financial and services perspective.

A major part of why Landon Technologies is capable of offering such affordable and value-oriented IT support services is due to our remote support.

When we first establish a relationship with a business or organization, we send individuals onsite to help with any setup or maintenance issues.

Some relationships begin with the setting up of computers, workstations, servers and the company network. Other companies already have those setups active, but they are not happy with how they are running. In both cases, we send our technicians to work at your location(s). When they have set everything up, or improved how your current setup is operating, a major part of the work is done.

Most issues are easily resolvable using remote support. Our technician has access to your network and workstations, which means they can remotely adjust settings or restart systems until they are operational. But if there is a major issue that cannot be resolved remotely, we will send a technician to your location as soon as possible to remedy the situation.

Computer and Server Setup

If you are setting up a new business, or you believe that your entire electronics setup needs a revamp, our team will be happy to sit down with you and develop a new plan. Helping Jacksonville businesses figure out what they need and how everything will be setup is an integral part of our services.

  • What Equipment to Purchase?

Landon Technologies helps organizations and businesses with decisions about what computers and monitors to purchase, how many major workstations they will need, how many accessories such as printers and scanners may be required, and how the company servers will be setup.

  • Installation

Our services include preparing your new equipment for service, migrating server and computer data to the new systems, backing up said data, installing new business software or upgrading existing software, ensuring all new workstations are being monitored, integrating security solutions for each device, and dealing with hardware and software licensing matters.

  • Onsite Collaboration

The setup is always completed by our technicians onsite. We will speak with your team about the best day and time for our team to arrive. In most cases, the work should be done within the business day. If there are any complications, it may take our team a second day to complete the job, but that is very rare. In either case, our team works until they are 100 percent satisfied with how your new systems and servers are running.

Many companies believe they can deal with these installations on their own. We believe that our expertise can help your company in a major way.

Setting up company-wide systems is a bit more complicated than getting your personal laptop or desktop up and running. Every workstation must be linked, a server must be set up, security protocols must be managed, and complicated business software must be installed and checked for its operational integrity.

Let our Jacksonville IT support team complete the job so your team can get back to work on new systems that are fully operational and secure.

Systems Backup and Recovery

Losing data that is irretrievable can be a death sentence for many businesses. Even if it does not result in the company shutting down, it can lose the business weeks of uptime. And for a small business that is operating on a month-to-month basis for revenue and profit, even a few weeks can be a setback that is almost impossible to recover from.

Do not let your company get into such a situation. Our team can help you setup a data backup solution that will ensure every bit of communications and data that is related to your website, company servers, network or operations is backed up and secure.

Our Approach to Backing Up Company Data

  • In-Person Consultation

The first step in the data backup process is offering a consultation. If you are already getting other services from Landon Technologies, the free consultation is already part of the package. But even if you have not received any other IT support Jacksonville services and only need help with data backups, we offer in-person consultations.

We will have a team of experts present you with the different options for data backups. This may include physical or cloud backup solutions, depending on the scope of the data you need backed up and your company’s budget.

  • Backing Up Data

There are many different data backup solutions that we can implement for your company. For instance, data can be backed up on physical servers, external hard drives or via cloud backup services.

By providing you with the pros and cons of each option and indicating how the backups would work with each possible solution, we make it easier for you to choose which data backup method will work best for your company.

  • 24/7 Monitoring and Maintenance

When the data backup process is completed, it is not the end of our relationship. Our team offers 24/7/365 data backup monitoring and maintenance services. We ensure that your data is being backed up properly each day. If there are any improvements or tweaks needed to your setup, our team can handle these through remote or onsite support.

Natural Disaster Planning

Planning for natural disasters is very similar to how we handle data backups for businesses and organizations. Natural disasters can take many forms, such as hurricanes, tornadoes or flooding storm systems. When a natural disaster has the possibility to take out power for an entire city for many days, or even damage the structural integrity of an office and its contents, it means that a business must take precautions.

In Jacksonville, Florida we experience a fair share of Mother Nature’s wrath, but many businesses are still unprepared for the inevitable and when a natural disaster does occur, they have to close. We do not want your business to go through such a fate.

If your data is being stored on physical servers, and if your workstations and computers are a vital aspect of how your company does business, you will need a solution to keep things running smoothly.

When you activate your cloud backup, everything becomes accessible within minutes. Say you have a website that your business uses to sell products or services and it is linked to your servers. If those servers get damaged, it means your site and other company operations are in jeopardy. But if you have a second backup, everything is good and you can resume operations.

Our IT support Jacksonville technicians can sit down with you and go over your disaster recovery options, and how to implement them.

Network Installation and Maintenance

Businesses in every industry and of every size depend on networks with increasing frequency. Networks are how companies complete work, communicate with fellow employees and other teams, interact with customers or clients, and do other company-related tasks.

The first step is ensuring that your company has a reliable and high performing network setup. If you already have a network, our IT Support Jacksonville team will arrive at your location to inspect it. We can recommend upgrades and tweaks that will improve performance, efficiency and reliability.

If you have no IT Network protection in place, we will begin the setup process immediately.

Setting up a network is only part of our job. When everything is setup and running glitch-free, we want it to stay that way. With Landon Technologies’ 24/7/365 monitoring program, a proprietary alert system will notify a technician the moment a network goes down or something odd happens. We will probably know about your network issue before any of your employees notice a problem! And most of these problems can be resolved remotely, which ensures your network is only disrupted for a brief moment.

Does your business need IT Support Jacksonville help in multiple locations? We service the following Florida cities: Fort Lauderdale, Miami, Palm Coast, St Augustine, Ormond Beach, Orlando, Jacksonville and Tampa.

And to get an even further insight into our individual services, visit the following pages:

Here is how to Contact Us

221 N. Hogan St. #358
Jacksonville, FL 32202
Local: (904) 647-2248
Toll Free: (888) 596-3998
Hours: Mon-Fri 8am-6pm
Closed: Weekends and Public Holidays