Technology issues shouldn’t interrupt your team, slow productivity, or expose your business to security risks. Landon Technologies provides Remote Managed IT Services designed to prevent problems before they happen — with 24/7 monitoring, proactive patch management, secure user support, and a dedicated IT team that keeps your business running smoothly.
Whether you have 10 users or 200+, we deliver scalable, cost-effective remote managed services that combine help desk support with proactive monitoring and automation.
✅ Established in 2005
✅ Supporting small and medium-sized businesses nationwide
✅ Built for remote, hybrid, and multi-location companies
- 24/7 Remote Monitoring & Alerting
- Fast Help Desk Response
- Cybersecurity + Patch Management Included
- Nationwide Coverage + Onsite Dispatch Options
What Are Remote Managed IT Services?
Remote Managed IT Services are a proactive IT support model where your systems are continuously monitored, maintained, and managed by a dedicated IT provider — without requiring an in-house IT team. Instead of waiting for problems to occur, we actively detect performance issues, security risks, and device failures early, allowing us to resolve problems before they impact your business.
Remote managed services typically include:
- proactive monitoring of computers and servers
- patching and vulnerability reduction
- cybersecurity hardening
- help desk support for end users
- documentation, reporting, and IT planning
What’s Included in Our Remote Managed IT Services
24/7 Monitoring & Remote Management (RMM)
We deploy enterprise-grade monitoring to detect system issues early, including:
- CPU, RAM, disk, and performance monitoring
- server/service availability checks
- alerting and automated remediation
- event-based monitoring for critical failures
Patch Management & OS Updates
We help ensure devices stay secure and compliant through proactive patching:
- Windows + macOS update management
- scheduled maintenance windows
- patch verification and reporting
- reduced risk from known vulnerabilities
Help Desk Support for End Users
Your team receives responsive, expert help without the “runaround”:
- remote troubleshooting
- software support
- printer and connectivity issues
- business productivity tool support
Managed Endpoint Security
Security threats don’t wait — so we don’t either:
- endpoint protection oversight
- alert response workflows
- device risk reduction and hardening
- best-practice security recommendations
Microsoft 365 / Google Workspace Support (If Applicable)
We support cloud productivity environments including:
- email support
- account configuration
- permissions and access troubleshooting
- security best practices (MFA, conditional access guidance, etc.)
Asset Inventory & Lifecycle Planning
You’ll always know what equipment you have and when it needs replacement:
- system inventory tracking
- warranty monitoring (where applicable)
- lifecycle recommendations
- refresh planning
Backup Monitoring & Recovery Readiness
Backups are only useful if they work. We help ensure they do:
- backup job monitoring
- alerting on failures
- restore guidance and validation support
Reporting & Monthly Recommendations
We provide clear visibility into system health:
- device status summaries
- recurring issues reporting
- security recommendations
- roadmap suggestions
How Our Remote Managed IT Services Work
We follow a proven onboarding and management process to ensure stability, security, and accountability.
Step 1: IT Environment Review + Onboarding
We document your technology environment and establish support standards:
- user list + device list
- admin access and security baseline
- network overview (remote documentation)
- help desk support workflow setup
Step 2: Deployment of Monitoring + Management
We deploy remote monitoring to endpoints and servers for proactive coverage.
Step 3: Baseline Security Hardening
We identify obvious gaps and reduce risk quickly:
- patching baselines
- antivirus verification
- device configuration improvements
Step 4: Ongoing Monitoring + Proactive Remediation
Your systems are monitored continuously for issues that could affect uptime, performance, or security.
Step 5: Continuous Improvement & IT Roadmap
As your business evolves, your IT should keep up. We provide recommendations that help you plan upgrades, reduce risk, and scale confidently.
Remote Managed IT Services vs Remote IT Support (What’s the Difference?)
Many businesses confuse “remote IT support” with managed services. They’re not the same.
Comparison Table
| Feature | Remote IT Support | Remote Managed IT Services |
|---|---|---|
| Monitoring | ❌ Not included | ✅ 24/7 monitoring |
| Patching | ❌ On request | ✅ proactive patch management |
| Security | ❌ reactive | ✅ layered, managed approach |
| Cost | unpredictable | predictable monthly model |
| Outcome | fixes issues | prevents issues |
If your business wants reliability, long-term stability, and reduced downtime — Remote Managed IT Services is the better solution.
Who We Support
Landon Technologies provides remote managed services for:
Small & Medium-Sized Businesses (SMBs)
Businesses that need professional IT management without hiring internal IT staff.
Multi-Location Companies
We support standardized IT across multiple offices, sites, and regions.
Remote-First & Hybrid Workforces
Secure, scalable support for distributed teams — including remote onboarding/offboarding support.
Why Businesses Choose Landon Technologies
Choosing the right remote managed provider is about trust, accountability, and service quality.
With Landon Technologies, you get:
- Established expertise since 2005
- proactive IT management (not just ticket closing)
- scalable service options
- modern security-first IT support
- clear communication and reporting
Optional Add-Ons (Recommended for Security & Compliance)
Many businesses choose to expand remote managed services with:
- Advanced Threat Detection (MDR/EDR)
- Phishing & Security Awareness Training
- Vulnerability Scanning
- Managed Firewall / Network Security Oversight
- Compliance Support (policy alignment, reporting readiness)
- Onsite Dispatch Support (when physical presence is required)
Remote Managed IT Services Pricing (How We Quote)
Remote Managed IT Services pricing depends on:
- number of users & devices
- server and infrastructure complexity
- security requirements
- business hours vs extended coverage needs
- software stack (Microsoft 365, Google Workspace, LoB applications)
Most clients choose predictable monthly plans designed around stable support and proactive risk reduction.
Remote Managed IT Services FAQs
What is remote managed IT services?
Remote managed IT services provide proactive monitoring, maintenance, security, and support for business IT systems — delivered remotely by an MSP.
What does “24/7 monitoring” mean?
It means your systems are continuously monitored for issues like device failures, performance problems, and security risks — even outside business hours.
Is remote managed IT secure?
Yes — remote managed IT uses secure access tools, documented procedures, and role-based controls to support users without creating new risks.
Do you support Microsoft 365?
Yes. We support Microsoft 365 environments including user troubleshooting, configuration support, and security best practices.
Can you manage remote employees’ laptops?
Yes. We can monitor and manage endpoints used by remote staff and provide help desk support.
Do you provide support for Mac computers?
Yes. Many of our clients use mixed environments including Windows and macOS.
Can you manage servers remotely?
Yes. We can manage and monitor many server workloads remotely, including patching, uptime monitoring, and performance issues.
Can you support multiple office locations?
Yes. Remote managed services are ideal for companies with multiple locations because the IT experience becomes consistent across sites.
What is included in remote managed IT services?
Typically: monitoring, patch management, endpoint oversight, help desk support, reporting, and proactive maintenance.
Is this the same as outsourced IT?
Remote managed IT is a form of outsourced IT, but it’s proactive and continuous — not just “call when something breaks.”
Do you provide remote cybersecurity services?
Yes. Cybersecurity is built into managed services and can be expanded with advanced protection options.
Do you offer onsite support too?
Yes. While this page focuses on remote services, we can also provide onsite dispatch support depending on location and service plan.
How quickly do you respond to help desk requests?
Response time depends on the service plan. We offer structured escalation workflows and prioritize business-critical incidents.
How does onboarding work?
We document your environment, deploy monitoring, establish security baselines, and begin managed support with clear communication.
Can you support businesses nationwide?
Yes. We provide nationwide remote managed IT support and can coordinate onsite services when needed.
Do you provide after-hours support?
After-hours support can be included based on plan level and business needs.
Will remote managed IT reduce downtime?
Yes — proactive monitoring and maintenance are specifically designed to reduce downtime and prevent repeated issues.
How do I get pricing?
Click “Request a Quote” and we’ll provide options based on users, devices, and your environment.
Curious what else we can help with? Check out our full list of Remote IT solutions.