Call (904) 647-2248 for quality IT Support Jacksonville.
#1 in Customer Service and Client Satisfaction in Jacksonville.
Here is what we can do for you:
- Onsite and Remote Support
- Computer and Server Setup
- Systems Backup and Recovery
- Natural Disaster Planning
- Network Install & Maintenance
- Save money, increase productivity
- Budget Minded Flat Rates
- Total peace of mind
Ask about our Free consultation!
Our existing clients enjoy reasonably priced flat rate Monthly Support plans. All at cost friendly prices that everyone can afford.
Do not hesitate to inquire with us regarding a complimentary quote for our services. We would appreciate hearing from you!
Our specialty is delivering technical solutions to small and medium organization. Our team provides a unique partnership approach to technology. We serve Jacksonville and the entire northeast Florida area including Nassau, Duval, St. Johns, Clay, Putnam and Flagler.
The Best IT Support Jacksonville, Guaranteed! No Hidden Fees!
Simply the Best IT Support Jacksonville Pros!
It takes many years of professional experience to gather necessary IT Support Jacksonville skills. Even the smallest of companies can have complex technologies in place. The knowledge required to support a an office is not learned in a classroom. Our customers say we make it look easy but its not.
Make the Right Choice for Your Business
Do not cheat yourself or your employees by hiring IT Support Jacksonville that is subpar. Make sure the person or company you are tasking with the responsibility has the know how to guide you in the proper direction. They should work well with people and even better skill level. You want your staff to have instantaneous access to offsite help, phone support and in-person assistance when needed. What you need is an IT Department. Contact Landon Technologies and allow our group of experts that are available around the clock to assist you with all of your technology challenges.
Here is a detailed list of services we provide and technologies we support:
- Windows computer support (versions 7 thru 10, desktops and laptops)
- Mac computer support (macOS X, iMacs and Macbooks)
- Windows Server support (versions 2008 thru 2016)
- Tablet support (Apple and Android)
- System Data Backups
- Anti-Virus Protection
- Internet Security Services (Cybersecurity)
- Firewalls and Routers
- Copiers and Printers
- Network Switches (managed and unmanaged)
- Email Support (Outlook versions 2007 thru 2016, Office 365, Google)
- Email Migrations
- Remote and Onsite Support
- Network Cabling installs
- Fiber Optics installation
- IT Management
- New Equipment Purchases
- Monthly Support Plans
We begin by providing you with a complimentary onsite assessment
The information we look for during an assessment is how many computers and servers are in use and what are the operating systems. We make a note of who your internet service provider is and make and model of your router or firewall. We also take note of any additional network equipment that is in use such as a network switch(s). We will talk with you about the software that is in use on your office computers, such as Quickbooks, etc, and the current anti-virus that is in use. During this visit we will also ask you about the provider of your email service and how data backups are presently handled. We use all of this information to assess the current setup and provide you with a quote for our Computer Support Jacksonville services.
IT Support Jacksonville services for your office 24/7
We understand that businesses have technology support needs regardless of what time of the day it is or the day of the year. Our team is constantly standing by to provide you with support.
Yes, We are Insured
All of our clients are provided with a Certificate of Insurance upon request.
Our team of IT Technicians are required to have Level 2 Background Screening
Certain industries that we support require that we do routine background checks on our workers, so all our technicians are required to undergo Level 2 Background Screenings. By having this screening in place we are demonstrating our dedication to each client, plus you will never have to worry about the “background” of the technician assigned to support your office.
IT Support Services
Businesses are more reliant on computers, networks and servers than ever. Whether your Jacksonville area business is using a network to run customer relationship management software, to communicate with employees in other offices or to engage with clients, the network must be up and running all the time.
Even the slightest network downtime can have a major impact on your business. Not only do these glitches create panic in the office but they can disrupt your relationships with clients and customers who may see your business as unreliable.
Landon Technologies offers small businesses the chance to obtain IT support Jacksonville services they may have assumed were out of their price range. We are aware that small businesses do not have the same budget as a major firm, which is why our services are tailored to ensure they are cost-effective and efficient.
Everything from 24/7/365 management of your company’s network, computer setup, computer and server repairs, data backups, disaster recovery programs and network maintenance is offered by our company.
What IT Support Jacksonville Services Do We Offer?
- Onsite and Remote Support
One of the major reasons why we are able to keep costs down for our customers is because we skillfully combine onsite and remote support to ensure a well-rounded and affordable service. Some of our customers may want an onsite support representative present more often, while others are content with remote support. As a default, we begin most relationships with onsite support but transition to remote support and limit onsite responses to occasions where a major issue needs resolving.
- Computer and Server Setup
Every step of setting up the computer and servers at a company can be handled by our technicians. Say your company has received a new shipment of computers and related electronics, and now you need them set up. Our technicians will complete the installation of operating systems, specific software and security protocols to ensure the systems run without an issue.
- Systems Backup and Recovery
Companies are always taking a risk when they leave their data unprotected. Whether your firm’s data is located on hard drives, company servers, workstations, laptops or desktop computers, this data must be protected and backed up.
Our team can help you set up a proper systems backup and recovery protocol. We help firms pick the best data backup option and we also setup a recovery protocol for instantly gaining access to data in case something happens to the main source.
- Natural Disaster Planning
We can never be too prepared for a natural disaster. Our company has seen so many businesses go under because they were not prepared for what a natural disaster could do to their network, servers and IT setup. Our team will sit down with the relevant individuals at your company and come up with a plan for handling natural disasters that could negatively impact your company.
- Network Installation and Maintenance
Whether you are running a physical business, or you are doing business online, you will need a reliable and stable network to be the backbone of your firm’s operations. Our IT support Jacksonville, FL team are experts when it comes to installing and maintaining networks.
We ensure that your network is setup properly, so that it runs smoothly and is easy to tweak or upgrade when necessary. And with our 24/7/365 monitoring services, your network is always being watched by our remote support professionals.
Onsite and Remote Support
Businesses and organizations prefer to use our IT support Jacksonville services because of our affordability and value. When we offer IT services to your company, we always present proposals that we believe you will find amenable from both a financial and services perspective.
A major part of why Landon Technologies is capable of offering such affordable and value-oriented IT support services is due to our remote support. When we first establish a relationship with a business or organization, we send individuals onsite to help with any setup or maintenance issues.
Some relationships begin with the setting up of computers, workstations, servers and the company network. Other companies already have those setups active, but they are not happy with how they are running. In both cases, we send our technicians to work at your location(s). When they have set everything up, or improved how your current setup is operating, a major part of the work is done.
We are, however, fully aware that computer and network issues can arise at any moment. Whether your business runs during typical office hours or you need help at odd hours, our remote support team will be present. We will always have at least one technician who is active and monitoring your company’s network. Our alert system ensures that a technician is informed if there is an issue detected with your systems.
Most issues are easily resolvable using remote support. Our technician has access to your network and workstations, which means they can remotely adjust settings or restart systems until they are operational. But if there is a major issue that cannot be resolved remotely, we will send a technician to your location as soon as possible to remedy the situation.
Computer and Server Setup
If you are setting up a new business, or you believe that your entire electronics setup needs a revamp, our team will be happy to sit down with you and develop a new plan. Helping Jacksonville businesses figure out what they need and how everything will be setup is an integral part of our services.
- What Equipment to Purchase?
Landon Technologies helps organizations and businesses with decisions about what computers and monitors to purchase, how many major workstations they will need, how many accessories such as printers and scanners may be required, and how the company servers will be setup.
Our services include preparing your new equipment for service, migrating server and computer data to the new systems, backing up said data, installing new business software or upgrading existing software, ensuring all new workstations are being monitored, integrating security solutions for each device, and dealing with hardware and software licensing matters.
- Onsite Collaboration
The setup is always completed by our technicians onsite. We will speak with your team about the best day and time for our team to arrive. In most cases, the work should be done within the business day. If there are any complications, it may take our team a second day to complete the job, but that is very rare. In either case, our team works until they are 100 percent satisfied with how your new systems and servers are running.
Many companies believe they can deal with these installations on their own. We believe that our expertise can help your company in a major way.
Setting up company-wide systems is a bit more complicated than getting your personal laptop or desktop up and running. Every workstation must be linked, a server must be set up, security protocols must be managed, and complicated business software must be installed and checked for its operational integrity.
Let our Jacksonville IT support team complete the job so your team can get back to work on new systems that are fully operational and secure.
Systems Backup and Recovery
Losing data that is irretrievable can be a death sentence for many businesses. Even if it does not result in the company shutting down, it can lose the business weeks of uptime. And for a small business that is operating on a month-to-month basis for revenue and profit, even a few weeks can be a setback that is almost impossible to recover from.
Do not let your company get into such a situation. Our team can help you setup a data backup solution that will ensure every bit of communications and data that is related to your website, company servers, network or operations is backed up and secure.
Our Approach to Backing Up Company Data
- Free Consultation
The first step in the data backup process is offering a free consultation. If you are already getting other services from Landon Technologies, the free consultation is already part of the package. But even if you have not received any other IT support Jacksonville services and only need help with data backups, we offer free consultations.
We will have a team of experts present you with the different options for data backups. This may include physical or cloud backup solutions, depending on the scope of the data you need backed up and your company’s budget.
- Backing Up Data
There are many different data backup solutions that we can implement for your company. For instance, data can be backed up on physical servers, external hard drives or via cloud backup services.
By providing you with the pros and cons of each option and indicating how the backups would work with each possible solution, we make it easier for you to choose which data backup method will work best for your company.
- 24/7 Monitoring and Maintenance
When the data backup process is completed, it is not the end of our relationship. Our team offers 24/7/365 data backup monitoring and maintenance services. We ensure that your data is being backed up properly each day. If there are any improvements or tweaks needed to your setup, our team can handle these through remote or onsite support.
Natural Disaster Planning
Planning for natural disasters is very similar to how we handle data backups for businesses and organizations. Natural disasters can take many forms, such as hurricanes, tornadoes or flooding storm systems. When a natural disaster has the possibility to take out power for an entire city for many days, or even damage the structural integrity of an office and its contents, it means that a business must take precautions.
In Florida, we experience a fair share of Mother Nature’s wrath, but many businesses are still unprepared for the inevitable and when a natural disaster does occur, they have to close. We do not want your business to go through such a fate.
If your data is being stored on physical servers, and if your workstations and computers are a vital aspect of how your company does business, you will need a solution to keep things running smoothly.
The best option in these cases is to have a second data backup setup, which is on the cloud. Consider it the “backup to your backup”. It may only become relevant if a natural disaster occurs or if something happens to your servers.
When you activate your cloud backup, everything becomes accessible within minutes. Say you have a website that your business uses to sell products or services and it is linked to your servers. If those servers get damaged, it means your site and other company operations are in jeopardy. But if you have a second backup, everything is good and you can resume operations.
Our IT support Jacksonville technicians can sit down with you and go over your disaster recovery options, and how to implement them.
Network Installation and Maintenance
Businesses in every industry and of every size depend on networks with increasing frequency. Networks are how companies complete work, communicate with fellow employees and other teams, interact with customers or clients, and do other company-related tasks.
The first step is ensuring that your company has a reliable and high performing network setup. If you already have a network, our Jacksonville IT support team will arrive at your location to inspect it. We can recommend upgrades and tweaks that will improve performance, efficiency and reliability. If you have no network, we will begin the setup process immediately.
Setting up a network is only part of our job. When everything is setup and running glitch-free, we want it to stay that way. With Landon Technologies’ 24/7/365 monitoring program, a proprietary alert system will notify a technician the moment a network goes down or something odd happens. We will probably know about your network issue before any of your employees notice a problem! And most of these problems can be resolved remotely, which ensures your network is only disrupted for a brief moment.
We deliver superior IT Support Jacksonville services to small and medium sized businesses in Duval County. Contact us to get started on your technology!