Managed IT Services Acworth got a call about three months ago from a manufacturer right here in the Atlanta metro area that their network appeared to be crashing.
As we started talking to the Plant Manager for a while, he told us about how their current tech company is based in Chennai, India. He tried calling them and got someone that he simply couldn’t understand and that couldn’t understand him.
The network inside the plant had been installed by this company about 9 years ago. That’s about 4 lifetimes ago in networking.
We got the information we needed and what we found was a travesty:
- The networking software hadn’t been updated in over two years. In fact, it was broken in places and simply wasn’t working for some parts of the plant.
- The anti-virus protection had been allowed to lapse so the company that made the software was no longer supporting it.
- We found out that five computers in one office were completely dead because someone had cut the cable from the server to those terminals.
- There was no wifi. None at all, anywhere in the plant.
When our techs arrived and exposed the cables, we found that they entire system was like a rat’s nest of patches and bad connections.
How Managed IT Services Acworth put an entire plant back to work.
The first thing we did was update the networking software and the anti-virus software. There were so many viruses and pieces of malware that we ended up having to run multiple pieces of software to scrub it clean.
Next we did a backup of all the data, something that hadn’t happened in about a year.
We installed wifi in the offices and the breakroom so that the sales team and others can get back to work. We installed new cables and a new server.
Within just a few days, they were back to work with a 24/7 help desk and an updated system.
The moral of the story: Make sure that you have a technology partner that actually does the work that you’re paying them for.
The specialists at Landon Technologies are able to work with someone else’s network or build a completely new one for you.
At Managed IT Services Acworth we strive to always provide you excellence in everything we do. Your Satisfaction is Always Guaranteed!
Also serving the following surrounding locations: Alpharetta, Atlanta, Buckhead, Cumming, Duluth, Dunwoody, Johns Creek, Kennesaw, Marietta, Milton, Roswell, Sandy Springs, Smyrna, Suwanee, Vinings and Woodstock.